FAQ
If your order went thru (SUCCESS), we will send you the confirmation to your order email address within 2 hours.
If you did not receive the confirmation in the time:
Check your spam mail box
We kindly ask for 1-4 working days for the quality control and to arrange a the best shipment for you.After we ship the goods, you will receive an email with the Tracknumber.
If you did not receive the confirmation in the time:
Check your spam mail box.
We offer a variety of online payment methods to ensure our customers can place orders with ease.
We accept Visa, MasterCard, Paypal, Western Union, MoneyGram and T/T. Security measures are taken to protect your personal information in case accessing by unauthorized people and against illegal process, accidental lost, destruction and damage. We do this to ensure that our customers are safe while they shop.
2. Why is my payment declined?
a.Check the information that you filled while paying.
b.Check whether if there is enough money in your account.
d.Using the card which we can not accept.
3.What can I do after my payment declined?
a.Contact your bank to process your next order, and try it again.
b.Change to another card.
c.Change another paying methods such as Western Union/MoneyGram.
4.Does the product come with original box?
All products are shipped with original dust bags and signature boxes.
5.What carrier do you use for my parcel and how long does the shipping take?
a.Shipping time: maximum 20 working days for shipping.
b.Express delivery with tracking number: DHL, EMS, UPS, FedEx, UPS
c.Free EMS shipping on all orders. Accept drop ship.
6.Do I need to pay tax?
All the fees are included and you don’t need to pay any other cost.
7.Can I pay extra money to ship the orders overnight?
All the international delivery company can not be delivered in the next day. Please order before your big day comes.
8.Will you send me junk mails if I subscribe you?
We promise that we will never send our customers junk emails and will always keep customers' information secured.
9.When will I get my email reply?
Our customer service team are always trying their best to reply your emails within 24 hours on working days, and we also offer live chat online.
